What should I do if I have sync issues?

How does Futrli Sync with my data?


We do our best to keep you all synced up and up to date, so Futrli syncs with your accounting platform of choice twice a day.


However on rare occasions there can be issues with the sync and when this happens you will receive an email with this message:


If a sync failure does occur, we are on hand to help get things sorted and syncing again!


If you experience a sync failure you can raise this with our support team by pressing this icon in the bottom of the screen, or using the question mark in the top right of Futrli.


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Why do syncs fail?


A sync issue can be caused by a range of things from issues with your Xero or QuickBooks account access, to Futrli being unable to contact your accounting system.


The first step to resolving any sync issues is to let our team know, we will look into it and get things sorted for you as soon as possible.


You can also double-check that your login details are accurate or attempt to login to Xero or QuickBooks to test if they are working.


We will do our best to get your sync issue sorted as soon as possible so please let us know whenever you encounter an issue.


For more on syncing and data check out the rest of our help centre.

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