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Multi-factor authentication
Multi-factor authentication

How to use multi-factor authentication (MFA) for your Futrli login.

Updated over a week ago

You can add an extra layer of security to your Futrli login using multi-factor authentication (MFA). When you switch on MFA this means when you log in to Futrli you need to enter a verification code sent by text to your phone number.

📌TIP: Multi-factor authentication is also known as:

  • Two-factor authentication

  • 2-factor authentication

  • 2FA

Enable multi-factor authentication

You can switch on MFA within your profile settings.

  1. After you log in to Futrli, click on your name on the top right, then click My profile.
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  2. Under Multi-factor authentication click on the toggle.
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  3. Enter your mobile phone number.
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  4. Click Send code, then wait to receive your code by text.

  5. Once you receive it, enter your verification code, then click Enable MFA.

After a few seconds, your MFA shows as 'ON'.

You can switch off MFA anytime, just click on the toggle.

Disable multi-factor authentication

If you want to switch off MFA you would follow similar steps as you would to enable it.

  1. Under Multi-factor authentication click on the toggle.
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  2. Enter your Futrli password.
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  3. Click Send code, then wait to receive your code by text.

  4. Once you receive it, enter your verification code, then click Disable MFA.

After a few seconds, your MFA shows as 'OFF'.

You can switch on MFA anytime, just click on the toggle.

📎NOTE: If you no longer have access to the phone number used to enable MFA, contact Futrli support at futrli-help@sage.com who can help reset MFA for you.

Change phone number for multi-factor authentication

If you want to change the phone number that you use for MFA, you need to disable MFA and enable it again. You can then use the new phone number you want to use.

If you can't disable MFA because you no longer have access to the phone number used to enable MFA originally, contact Futrli support at futrli-help@sage.com. They can help reset MFA for you.

Can I use an authenticator app?

Currently, the only MFA method for Futrli is a text to a mobile phone number.

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