If an organisation shows as already connected and is greyed out in Futrli but it isn't actually connected, you're looking at a stale or broken connection that Futrli still has on record.
Follow the steps below to clear it and add the organisation successfully.
Step 1: Disconnect Futrli from your accounting software
The quickest fix is to remove the Futrli connection from your accounting software's side first.
Log in to the accounting software you use for that organisation (e.g. Xero, QuickBooks).
Go to the Connected Apps or third-party integrations section.
Find the Futrli connection and disconnect it.
Return to Futrli and try adding the organisation again.
Step 2: If the organisation is still greyed out
If the organisation's still greyed out after you disconnect from your accounting software, Futrli will need to clear the connection from its side.
Contact our support team and they'll sort it for you.